PROVIDER PROFILE
Salesforce Agentforce
Customer and employee agents with action or conversation metering.
This profile explains where to start a comparison; it is not a hands-on performance review or a claim that this provider is the best for every buyer.
What to evaluate.
Action billing and conversation billing are distinct models. Strongest shortlist fit when the workflow already depends on Salesforce. Model complete actions and licenses before comparing cost.
Published facts.
| Field | Published scope | Source |
|---|---|---|
| Work it covers | Customer and employee agents with action or conversation metering | Official source ↗ |
| Access / deployment | Salesforce buying models and licensing | Official source ↗ |
| Published price or buying route | $500 per 100,000 Flex Credits or $2 per conversation | Official source ↗ |
| Scope or limit to check | Action billing and conversation billing are distinct models | Official source ↗ |
Published terms checked 2026-11-10. These are vendor statements, not independent test results. The plan and billing unit matter.
Fit within top ai agent platforms.
Trial the platform closest to your real workflow: a team assistant, an enterprise agent workforce, Microsoft automation or Salesforce service. Credits and conversations are not comparable units.
Bring these questions to the conversation.
- How does the proposed implementation meet our workflows and connected systems requirement? Which parts are included, configurable or a separate engagement?
- How does the proposed implementation meet our human approval and permissions requirement? Which parts are included, configurable or a separate engagement?
- How does the proposed implementation meet our billing units and total usage requirement? Which parts are included, configurable or a separate engagement?
- How does the proposed implementation meet our deployment and operating ownership requirement? Which parts are included, configurable or a separate engagement?
Compare the full scope.
Confirm current product availability, terms and commercial scope directly with the provider. A public product description does not establish your exact price, deployment commitments or the outcome of your own trial.
Source.
Salesforce Agentforce — official product information ↗
Editorial scope: company-published information and original procurement questions. Reviewed 10 November 2026.